Companies Bet Big on Agentic AI, Including Salesforce and Zoom

Salesforce, Zoom, Dialpad, and others are investing in agentic AI for customer experience. Salesforce has extended its global CRM lead with 20% share and has launched Help Agent, while Anthropic has released a team collaboration AI agent for Slack. The move marks a significant shift towards agentic AI adoption.

Several tech companies are aggressively pursuing agentic AI solutions, according to recent announcements. Salesforce, the lead in the global CRM market, has extended its reach by 20% and has launched Help Agent to simplify AI customer service deployment.

The platform aims to bridge the gap between human-like conversation experience and automation for customer service. With Help Agent, businesses can reduce costs and enhance customer satisfaction.

Meanwhile, Anthropic, a rival AI company, has launched an AI agent for team collaboration in Slack, enabling seamless workflow communication.

This move is part of a broader trend in which companies like Zoom and Dialpad are integrating agentic AI into their platforms.