Salesforce Unveils AI-Powered Slack Overhaul with 30 New Features

Salesforce has revamped Slack with a major AI overhaul, introducing 30 new features, including AI bot and integration with Salesforce services.

Salesforce revealed a sweeping overhaul of its Slack platform, introducing 30 new AI-powered features anchored by a rebuilt Slackbot that functions as a personalized AI companion. The upgraded Slackbot gains note-taking, deep research, and behavioral analytics capabilities — including the ability to analyze how individual users work and surface productivity insights proactively . The update marks Salesforce's most aggressive move to make Slack the primary interface for its Agentforce AI platform across enterprise workflows.

The new features create native connectors between Slack conversations and Salesforce CRM data, enabling AI to act on customer records directly within team channels. Salesforce framed the release as a direct competitive counter to Microsoft's Copilot suite embedded in Teams, which has been gaining enterprise traction through bundled Microsoft 365 licensing. Unlike Teams, Slack's new AI layer is platform-agnostic, allowing integrations beyond the Salesforce ecosystem.

For investors in CRM, the Slack AI push comes as Salesforce reported strong Agentforce adoption momentum in its most recent quarter, with management projecting $1 billion in ARR from AI-related products. The 30-feature release positions Slack as a key revenue driver as enterprises move toward agentic AI workflows — a market Salesforce estimates will grow to over $50 billion by 2028.