Salesforce Wins $1.6 Billion VA Contract for AI-Powered Care
Salesforce won a $1.6 billion contract with the U.S. Veterans Affairs to modernize care and cut appointment waits. The deal aims to reduce wait times from 28 days to minutes.
CRM secured a contract worth up to $1.6 billion with the U.S. Department of Veterans Affairs, structured as a three-year Agentic Enterprise License Agreement (a one-year base with two one-year renewal options). Shares of Salesforce advanced on the news.
The VA will deploy Salesforce's Missionforce platform and AI agents to modernize care delivery, targeting a cut in average appointment scheduling times from 28 days to minutes under its Unified Patient Scheduling program. The work spans customer communication, patient-care coordination, and claims approval, building on VA Health Connect, the 24/7 clinical contact center that has already handled more than 40.6 million veteran calls.
The deal lifted CRM and enterprise-software peer NOW, underscoring Salesforce's expanding federal footprint and its pivot toward agentic AI as a growth driver. While scope and rollout timelines carry execution risk, a marquee government win positions Salesforce to demonstrate measurable AI outcomes in a high-visibility public-sector deployment.
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